Privacy Policy

The purpose of this information is to illustrate how Ciak Roncato intends to use and protect the information you provide when you navigate this site. Ciak Roncato is committed to ensuring that your privacy is protected. We may ask you to provide certain information by which you can be identified when using this website, and we want you to be assured that it will only be used in accordance with this privacy statement. Ciak Roncato may change its data protection policy at any time. You can view the changes on this page. This Privacy Policy describes our practices in connection with Personal Information that we collect through websites from which you are accessing this Privacy Policy (the “Websites”), through our social media pages and apps, through HTML-formatted email messages that we send to you that link to this Privacy Policy.

PERSONAL INFORMATION “Personal Information” is information that identifies you as an individual or relates to an identifiable individual, such as: • Name • Gender • Postal address (including billing and shipping addresses) • Telephone number • Email address • Credit and debit card number • Profile picture Collection of Personal Information We and our service providers collect Personal Information in a variety of ways, including: • Through the Services. o We collect Personal Information through the Services, for example, when you sign up for a newsletter or make a purchase. • Offline interactions. o As part of our Services, we collect Personal Information from you via offline interactions, for example, when you visit our stores, attend one of our trade shows, place an order over the phone or contact customer service. • From Other Sources. o We receive your Personal Information from other sources, for example, our affiliates, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties. In addition, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends' profiles. We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We request this data in order to understand your needs, ensure a better service, and in particular for the following reasons:

Keeping internal accounts.
Improving products and service.
We periodically send promotional e-mails about new products in the catalogue, special offers or other information that we think you may find interesting, using the e-mail address that you have provided.
From time to time we use your information to carry out market research. We may contact you by e-mail, telephone or fax. We may use your information to personalise the site in line with your interests.

SECURITY

We are committed to ensuring the security of your data. With the aim of preventing unauthorised access or communication, we have put in place physical, electronic and managerial procedures to safeguard and maintain the security of the data we have collected online.

HOW WE USE COOKIES

a cookie is a small file that requires permission to be placed on your computer's hard drive. Once you have accepted, the file is added and the cookie helps analyse web traffic, or warns you when you visit a particular site. Cookies allow web applications to respond to you individually. The application can tailor its actions to your needs, using data about your preferences that has been collected and stored.

We use traffic log cookies to identify which pages have been used. This helps us to analyse data about web page traffic, and to improve our website to make it more relevant to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.

In general, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not grant us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies, but if you prefer, you can safely adjust your browser setting to decline cookies. Most browsers automatically accept cookies, but you can easily modify your browser setting to decline cookies. This may prevent you from taking full advantage of the site.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. Without prejudice to what is stated above regarding use and disclosure in connection with Facebook we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, or any other social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our Social Media Pages (facebook, Instagram, Youtube).

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your Personal Information

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from: • Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe link in any marketing communication. • Our sharing of your Personal Information with affiliates for their direct marketing purposes: you would prefer that we not share your Personal Information on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out of this sharing by contacting us via www.roncatociak.com. • Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes: If you would prefer that we not share your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by contacting us via www.roncatociak.com. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

How you can access, change or delete your Personal Information

If you would like to request to review, correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by e-mail at info@roncatociak.com. We will respond to your request consistent with applicable law. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

CONTROL OF PERSONAL INFORMATION

You can decide to restrict the collection of your information or its use in the following ways:

Whenever you are asked to fill in a form on the site, look for the box where you can click to indicate that you do not want your data to be used by anyone for direct marketing proposals.
If you have previously agreed with us to the use of your personal data for direct marketing proposals, you can change your decision at any time by writing to or emailing us info@roncatociak.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think will be of interest to you if you tell us so.

You can ask us for details of personal information that we have held about you in accordance with Legislative Decree 196/2003. If you would like a copy of the information held about you, please write to us at info@roncatociak.com.

INFORMATION ON THE PROCESSING OF PERSONAL DATA pursuant to Art. 13 of Legislative Decree No. 196 of 30 June 2003

(Personal data protection code)

This information is provided for the site "www.ciakroncato.com" (hereinafter, the "Site") owned and managed by the company Baulificio Italiano Sorelle Roncato S.r.l., with registered office in Via Tamagno 3 - 20124 Milan (hereinafter, "Baulificio Italiano Sorelle Roncato S.r.l." or the "Company"), in its capacity as Data Controller.

This information is intended for all subjects interacting with the web pages of the Site, both those who use the Site without registering and those who, at the end of a specific procedure, register on the Site and use the on-line services guaranteed by it. This information is provided pursuant to article 13 of Legislative Decree 196/2003, as well as in accordance with Recommendation no. 2/2001 that the European Authorities for the Protection of Personal Data, meeting in the Group established by article 29 of Directive no. 95/46/EC, adopted on 17 May 2001 to identify certain minimum requirements for the collection of personal data online.

Cookies

You can access the Site without being asked to provide any personal data.
However, the computer systems and software used to operate the Site acquire, in the course of their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols.
This information is not collected in order to be associated with identified interested parties, but by its very nature could, through processing or association, allow the user to be identified..
This category includes the IP addresses or domain names of the computers used by users who connect to the Website, the URL addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, etc.
These data are only used to obtain anonymous statistical information on the use of the Site (such as, in particular, the number of accesses) and to check its correct functioning and are deleted immediately after processing.
This process does not involve the processing of directly identifiable information.
Cookies are not used to transmit information of a personal nature.
The use of so-called session cookies (which are not permanently stored on the user's computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable the safe and efficient exploration of the Site.

Baulificio Italiano Sorelle Roncato S.r.l. also uses software solutions in order to optimise its online services. These solutions allow the analysis of the use of the Site and the collection of relevant information on the needs of the users, in order to ensure that the ease of use and the quality of the online services can be continuously improved (so-called analytics cookies).

In order to carry out these analyses, anonymous and aggregate statistical data are collected. This is anonymous data about links and access flows related to the browser used by users, the number of visits and web pages visited and the behaviour of visitors to the Site detected by their browsers. The visitor's shortened IP address may also be detected during data collection and processing.

Anonymous data are analysed for the following specific purposes:

- number of visitors;
- identification of the areas of the site that are most attractive to the respective visitors;
- analysis of where visitors come from, in order to optimise the services provided through the network.

The above processing involves the use of permanent cookies.

However, by modifying the settings of their browsers, users may at any time block these cookies or provide that they will only be installed with their express consent.

If the cookies cancellation procedure has been activated, Baulificio Italiano Sorelle Roncato S.r.l. cannot guarantee complete viewing of some web pages or the supply of some services, such as, for example, memorisation and viewing of the products to be chosen within the on-line purchasing process.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18, except in those countries where the minimum age is lower.

WEBSITE REGISTRATION

The information and data requested during registration will be used both to allow access to the reserved area of the Site and to make use of the possibility of purchasing products offered by Baulificio Italiano Sorelle Roncato S.r.l. on-line.
The personal data of registered users will be processed for the purposes and in the manner set out in this notice.

When an order is placed, certain data are recorded, such as the IP address from which the transaction originated, the time of the request, the type of browser used, etc.. This data could be used to ascertain responsibility in the event of hypothetical computer crimes against the Site and/or third parties, at the instigation of the investigating authorities competent under the law.

The data after registration on the site will be used for the following purposes:

- to make use of related services, such as the purchase of products through the appropriate functions;

- adherence to specific and additional services, such as DEM and other similar information services about our business, including market research related to the business and/or products of www.ciakroncato.com

- order processing and related activities such as information on the progress of orders and general information requests

Subject to your consent, Baulificio Italiano Sorelle Roncato S.r.l. may process the personal data provided by you for the purpose of sending you advertising material relating to its own services or those of third parties.

The personal data you provide when making a purchase on the Site may be processed by Roncato S.r.l., subject to your consent, for profiling purposes, i.e. to analyse your consumption choices by revealing the type and frequency of your purchases, in order to send you Baulificio Italiano Sorelle Roncato S.r.l. advertising material of your specific interest.

You may, however, refuse this processing at any time by communicating your opposition to Baulificio Italiano Sorelle Roncato S.r.l. by sending an e-mail to the address: info@roncatociak.com

Data Controller and Data Processor

The Data Controller and Data Processor of personal data pursuant to Article 29 of Legislative Decree no. 196/2003 is the company Baulificio Italiano Sorelle Roncato S.r.l.., with registered office in Milano – Via Tamagno 2 - 20124.
All instances and requests relating to the processing of personal data concerning you may be addressed to the Data Controller or Manager indicated above, at the following addresses:
a) Baulificio Italiano Sorelle Roncato S.r.l.., with registered office in Milano – Via Tamagno 2 - 20124.
b) e-mail: info@roncatociak.com;
c) fax n.: (+39) 049.9201444.

Retention of personal data

Your personal data will be kept only for the time necessary to ensure the proper provision of the services offered by our Company.

In the event of cancellation, exclusion or disabling due to non-use of your account on the Site, your data will be kept for administrative purposes for a period not exceeding one quarter, without prejudice to any specific legal obligations on the storage of accounting documents or for public security purposes. In such cases, the automatic deletion of the data will be guaranteed also by third parties to whom the data may have been communicated.

In any case, it is understood that your personal data will be stored and processed for the purposes of verifying consumption habits and marketing for the period of time permitted by law and by the provisions of the Italian Data Protection Authority.

After this period has elapsed, your data will be transformed into an anonymous form so that it is not possible, even indirectly, to identify the persons concerned.

The rights may be exercised by making a request to the Data Controller or Data Processor without formalities. The request may be sent to the Data Controller or Data Processor by registered letter, fax to the number (+39) 049.9201444 or even by e-mail to the following address info@roncatociak.com.